This session will include a series of short presentations followed by a breakout to more intimate roundtable discussions.

Each briefing will showcase innovative support programs, models of care, tools and therapies which can transform how people access healthcare and help improve their wellness.

The roundtables will be an opportunity to ask questions of the service providers about these complementary healthcare services and explore opportunities for partnership.

– A discussion about Nurse Practitioners, what they can do, and the untapped opportunities in private health

• health adjusted life expectancy as a relative measure of Australia’s performance
• how we can better leverage technology in health care
• how we can deliver quality care more efficiently

• Private hospital reforms and the Private Hospital Health Check
• Innovative models and flexibility in delivery of care
• Enhancing product design and improving claims processing efficiency
• Integrating emerging trends into value propositions and bringing it to consumers
• Where will the industry go next?

• The longevity dilemma – longer lifespans and chronic disease rates are increasing claims costs.
• Reframing private health for younger generations – becoming a proactive wellbeing partner attracting younger members.
• Obesity and chronic disease prevention – implementing risk reduction programs to intervene early.
• Making digital health a core offering – how personalised and accessible intervention programs can drive engagement, improve health outcomes, and create long-term value for both members and insurers

• Legacy systems. Rising expectations. Regulatory pressure.
• The health insurance sector is at a turning point and digital transformation is no longer optional. In this candid session, Civica and the CTO of HBF, Sanjeev Gupta, pull back the curtain on HBF’s transformation journey: from the cost and complexity of maintaining ageing core systems to navigating regulatory changes, and unlocking the value of AI.
• Get real-world insights from one of Australia’s leading insurers on what it takes to modernise at scale, deliver smarter digital services, and stay future-fit in a fast-evolving market.
• No spin, just hard-won lessons, bold thinking, and a look at what’s next.

• The impact of AI and the importance of data to enable improvement
• How do we integrate data to get better outcomes, more efficiency and less waste?
• How can AI help with managing the vast amounts of data to speed up adoption

What do consumers really want? Drawing on a variety of data sources, we will chart major shifts in the behaviours and attitudes of health consumers to help understand the current moment and some of the forces that have shaped it.

• How does preventive care drive better health outcomes and reduce costs? Exploring the role of early intervention, screenings, and proactive health management.
• What makes value-based care models effective? Aligning incentives to improve patient outcomes and reduce unnecessary healthcare utilization.
• How can data and analytics improve preventive care efforts?
• What strategies encourage consumer participation in preventive and value-based care?
• How do we measure success? Evaluating outcomes, adoption rates, and cost savings to scale what works.